LEARN MORE ABOUT TDISP.COM
Before signing up for our Internet access, we hope that you take a few minutes to browse through the questions and answers below. We want you to feel comfortable in knowing exactly what you will receive with our service before you get started. If you don't find an answer you are looking for, please contact us. Any questions or comments are always welcome.
General Questions:
What is TDISP.com?
Is it available in my area?
How much does it cost?
Why do you charge less?
Do you force me to view ads?
How long have you been in business?
Included Features / Services:
What do I get with my service?
Is this unlimited access?
What happens if I go over my limit?
Can I take phone calls while I am online?
Can I connect from more than one computer?
What is Web Acceleration?
Do I get any email addresses?
What are the size limits for email?
What will my email address look like?
Do you filter spam and viruses?
Can I use my current email address?
Can I use an Instant Messenger or Buddy List?
Do you provide access to Newsgroups?
Compatibility and Set-Up:
Which operating systems/devices are compatible?
Which browsers/email programs are compatible?
Is it easy to set up access on my computer?
What if I don't currently have Internet access?
Signing Up for Service:
How do I sign up?
How soon will my account be ready?
What if I don't need my account until later?
How do I get my setup instructions?
Billing Policies
What forms of payment do you accept?
How do I change my billing information?
How and when do you bill me for service?
How do I cancel my account?
What is your refund policy?
What is your chargeback (dispute) policy?
Technical Support:
Do you charge for technical support?
Do you provide toll-free telephone support?
What are your support hours?
I still have questions.
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What is TDISP.com?
TDISP.com is a high-quality, low-cost, dial-up Internet access service. Our concept is simple: We get you online for less. You get fast, dependable, 56K dial-up Internet access plus ultra-reliable email for as little as $4.45 per month. We use the same top-quality network of phone lines and equipment that the nation's biggest Internet providers use. We just charge less.
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Is it available in my area?
Our Internet service is available in cities spanning all 50 U.S. states. Because we utilize some of North America's largest "backbone providers", we are able to offer Internet access in thousands of locations nation-wide. Use the "Check Your Area" search box at the top, left part of this page to check for service availability in your location.
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How much does it cost?
Our month-to-month plans are regularly as low as $4.45 per month. If you choose to pre-pay for longer periods of time, the price is reduced even further. Also, we occasionally offer special pricing, which could lower your cost even more. All current pricing information is posted on our home page.
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Why do you charge less?
We don't spend millions of dollars on advertising, and we don't offer unnecessary additional services that you can find throughout the Internet for free. What we do provide is a fast, reliable connection, allowing you to experience all that the Internet has to offer.
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Do you force me to view ads?
Absolutely not. Because we cost less, it is often assumed that we put one of those obtrusive advertising banners on your screen that you must view while you surf the Internet. We have no forced banners, and we do not put any pop-up ads on your screen.
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How long have you been in business?
Access the Net - the parent company of TDISP.com - is a debt-free, privately-owned Internet access company that has been providing low-cost Internet access since 1997.
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What is included with my service?
First of all, you get fast, reliable dial-up access to the Internet and incredibly dependable email service. You get friendly, knowledgeable, toll-free telephone technical support at no additional cost. You get to surf the Internet without the inconvenience of having advertising forced upon you. And you get the security of one of the best refund policies in the business.
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Is this unlimited access?
Almost. Our TDMAXX Premium plan provides you with 300 hours of Internet access per calendar month - an average of 10 hours per day! As an alternative, you could choose our TDISP Standard plan, which provides you with 200 hours of Internet access per calendar month. Or you could choose our TDLITE Low-Usage plan, which provides you with 60 hours of Internet access per month.
Warning: Many Internet services claiming to have unlimited access actually have restrictions. Please read the fine print before choosing an Internet service.
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What happens if I go over my limit?
We do NOT charge per-minute or per-hour fees if you exceed your limit for the month, because that could turn out to be very expensive for you. Instead, once you reach your limit for the month, your account is temporarily disabled. On the first day of the new calendar month, your account is automatically re-enabled. If you exceed your limit and you need to get back online right away, you can sign up for a second account for the standard monthly rate. This is typically much less expensive than being charged per-hour "overage" fees. However, please remember that you will be charged for both accounts until such time as you cancel one of them.
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Can I take phone calls while I am online?
Normally, when you are online, you cannot receive phone calls, unless you have a separate phone number for the line that your computer is using. However, if you have a V.92 modem, plus "Modem-on-Hold" software, and you are dialing into a location that allows V.92 access and Modem-on-Hold (MOH), you can take a short phone call without being disconnected from the Internet. Most of our locations allow V.92 and MOH. You can determine whether these features are available in your area when you search for an access number at the top of this page.
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Can I connect from more than one computer?
You can use our service from as many computers as you like. However, you are only allowed to connect from one computer at a time. Using your account from more than one computer at once is strictly prohibited. If you anticipate using more than one computer at a time to connect to our service, you will need to purchase a separate account for each computer.
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What is Web Acceleration?
Web Acceleration allows you to get around on the Internet much faster than you can with any standard dial-up Internet service. We use the same Web Accelerator that NetZero HiSpeed uses, but at a much lower price. It is provided by SlipStream, the global leader in Acceleration technology. To learn more, click here.
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Do I get any email addresses?
You get 5 huge 50 MB email accounts with TDMAXX Premium or TDISP Standard service, or 2 email accounts with TDLITE Low-Usage service. You can access your email from our web site or with your favorite email program. You can check your email from any computer with Internet access.
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What are the size limits for email?
You are allowed up to 50 MB at any one time for each email account. Also, you can send and receive attachments up to 10 MB in size.
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What will my email address look like?
To use an example, if you chose "johndoe" as the beginning of your email address, your email address would be johndoe@tdisp.com.
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Do you filter spam and viruses?
Our email accounts include Postini spam and virus filtering. Postini is the premier filtering solution available today. However, please note that Postini only filters email messages sent to TDISP.com email addresses. It does not affect any email addresses that you may have through another service. Also, because not all viruses are obtained through email, it is strongly advised that you install antivirus software on your computer, if you have not already done so. (AVG and Avast are two good, free antivirus programs.)
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Can I use my current email address?
Many people already have an email address - for example, through a free service like Hotmail or Yahoo. If this applies to you, you may continue using this address if you like. If you are switching to our Internet service from another Internet service, it is up to that service whether or not they will allow you to keep your current email address.
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Can I use an Instant Messenger or Buddy List?
The best Instant Messenger services in the world - AOL Instant Messenger, MSN Messenger, Yahoo Messenger, and ICQ - are all free for anyone to use, no matter who provides your Internet service. Buddy Lists (and similar features) are built into the various Instant Messenger services, so they are also free for anyone to use.
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Do you provide access to Newsgroups?
Yes, we offer free access to 30,000 newsgroups. For those who wish to take advantage of this feature, point your news reader to news.tdisp.com and use your dial-up username (Login Name) and password for logging in. Contact Technical Support if you need assistance.
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Which operating systems/devices are compatible?
Our connection works with any 32-bit operating system - such as Windows 95, Windows 98, Windows NT, Windows ME, Windows 2000, Windows XP, Windows Vista, Mac OS, Linux, and more. In addition, we have customers using Windows CE devices, Palm OS devices, Sega Dreamcast, WebTV, MSN Companion, and more. We use a standard Internet dial-up connection, so almost any Internet-capable device can connect to our service. Please see the section, "Is it easy to set up access on my computer?" (below) for more information about setting up our Internet service on your computer or device.
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Which browsers/email programs are compatible?
You can use any popular browser and email program. Because Microsoft Internet Explorer (browser) and Microsoft Outlook Express (email program) are both included with all recent Windows versions, the majority of our customers use these two programs. For your browser, we recommend Internet Explorer (version 5 or higher), Netscape Navigator (version 6 or higher), Mozilla Firefox, or Opera. For your email program, we recommend Outlook Express (version 5 or higher), Netscape Messenger, Eudora (version 5 or higher), Pegasus (version 4 or higher), Mozilla Thunderbird, Opera, or Microsoft Outlook. Or, you can send and receive email from our web site. Feel free to use a browser or email program other than those mentioned. However, we limit our technical assistance to the products listed here.
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Is it easy to set up access on my computer?
For Windows (95, 98, ME, NT, 2000, XP, and Vista) users, it couldn't be easier. You will download a very small file and run a quick setup program. Your Internet connection will be configured automatically. If you would prefer to set up your connection manually, through Windows Dial-Up Networking, you are free to do so. No software is required. If you cannot get on the Internet to download the setup program and you do not know how to set up a connection manually, we can help you set up your connection over the telephone at any time that is convenient for you.
For Macintosh (iMac, eMac, PowerMac, etc.) computers, your Internet connection will need to be configured manually, by entering a few simple settings on your computer. If you need help with this, and if you use OS 9 or higher, we can help you set up your connection over the telephone.
For all other operating systems, the connection must be configured manually. We will provide the settings that you need, but you will be responsible for setting up the dial-up connection. Usually, this means simply "filling in the blanks" in your operating system's Internet settings.
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What if I don't currently have Internet access?
Many people are concerned that they will not be able to set up a connection to our service if they don't currently have a way to get online. Actually, a connection to our service can be set up very easily, using programs that are already on your computer. All you need in most cases are a User Name, Password, and access phone number, which we will provide. Then, we can help you enter that information on your computer by talking you through the
setup over the telephone (Windows users and Mac OS 9 or higher users only). You do not need to be connected to the Internet and you do not need to have a second telephone line in order for us to assist you with your setup. After the information is entered, you will be able to connect to our service right away.
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How do I sign up?
You can sign up right online at our Signup Page. Just fill out the Account Information form, and we will have everything we need to begin creating your account.
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How soon will my account be ready?
If you sign up online and your order is processed successfully, your Internet account will be created instantly. You will be able to connect in a matter of minutes! If you sign up over the phone, we will create your Internet account within 3 hours of taking your order. If you mail in your payment, your Internet account will be created the day that we receive your money order.
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What if I don't need my account until later?
Please return to our site and sign up when it is most convenient for you to begin your service.
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How do I get my setup instructions?
Your setup instructions will be sent to you by email as soon as your account is created. If you do not receive your instructions, it is your responsibility to contact us to arrange to have them sent again. In most cases, when instructions are not received it is because you have provided an invalid email address or you have "filters" on your email account which prevent messages from unknown sources from reaching you.
If you do not have an email account for receiving instructions, you will be able to indicate this on the sign-up form, and we will call you with the information that you need.
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What forms of payment do you accept?
We use one of the Internet's biggest and most secure online payment processing companies. We accept VISA, MasterCard, Discover, and American Express credit cards, and we also accept debit cards (check cards). If you prefer not to make your payment online, we can take your payment information over the telephone. We will also take money orders through the mail, but we do not send bills or invoices. You would be responsible for mailing your payment to us so that it arrives before your due date.
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How do I change my billing information?
If you would like to change the credit card you are using for billing, update the expiration date on your credit card, change your billing address, or make any other related changes to your billing information, you can do so securely online from our web site. On the left-hand side of our Members Page, you will see a link that says, "Update Your Info". Clicking on that link will take you to a secure page for updating your billing information.
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How and when do you bill me for service?
Our service, like almost every Internet service, utilizes automatic recurring billing. If you choose monthly billing, your credit card or debit card will be charged automatically each month on the anniversary of your original sign-up date. For example, if you signed up on the 18th of the month, you would be charged automatically on the 18th of each month. We will use the most recently submitted credit/debit card that we have on file to process these payments.
If you choose to pre-pay for multiple months of service, your account will revert to automatic monthly billing (see above) at the end of the pre-payment period, unless you notify us that you would like to pre-pay again. If you neglect to inform us that you wanted to pre-pay and we bill the monthly amount, we would be happy to adjust your billing to the discounted pre-pay amount if you notify us within 10 days of the automatic monthly billing. Otherwise, your account will remain on monthly billing unless you decide to pre-pay again at any point in the future.
IMPORTANT:
Automatic billing does continue unless you cancel your account. We would never dare to guess whether or not a customer intends to discontinue service. We rely exclusively on you to notify us if you wish to cancel (see "How do I cancel my account?", below).
Since we utilize automatic billing, we do not send bills or invoices.
Should your account be delinquent for any reason, we reserve the right to use any legal means necessary to collect past due payments.
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How do I cancel my account?
The easiest and most effective way to cancel your account is to complete our online Cancellation Form. This will allow you to cancel your account immediately, or even to schedule your account for cancellation at a future time. Upon completing the form, you will be provided with a cancellation confirmation number, which will serve as verification that you have cancelled your account. To access the Cancellation Form, visit our Members Page and click on the "Cancel Your Account" link on the left side of the page.
If you are unable to complete the Cancellation Form for any reason, please contact the Billing Department by telephone and they can process your cancellation for you. You can find the Billing Department telephone number on our Contact page.
IMPORTANT:
The only valid methods for cancelling your account are completing the online Cancellation Form and/or speaking with a Billing Representative by telephone. Attempting to cancel your account in any other manner could result in a significant delay in processing your cancellation and refund (if applicable). All of our contact information can be found at http://www.tdisp.com/contact.shtml.
When cancelling your account, you must provide your full name (which should match the name used when you signed up for service) and your username or email address with our service, so that we can identify and cancel the correct account.
In order to avoid being charged for the next month of service, we require that you cancel your account at least 5 days prior to your next billing date - no exceptions.
Upon cancellation, you will be provided with a cancellation number. This is for your protection, as well as ours. It helps to avoid any confusion in the case of a potential dispute. Please keep this number in a safe place. Cancellations will not be considered valid without a cancellation number.
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What is your refund policy?
Upon valid cancellation (see above), the following Refund Policy shall apply:
Monthly Subscription Fees: Month-to-month Internet access fees are non-refundable.
Pre-Payment Refunds: Customers who paid in advance for multiple months of service are entitled to a prorated refund for any remaining full months of service beyond the date of cancellation. Applicable refunds will be calculated as follows: We will retain our standard monthly rate, as published on our Home Page, for each month of your service, beginning with your previous billing date and including the month or partial month in which you cancel. You will be refunded the remainder of the Internet access fees that you have paid.
Refund Notes:
We do not provide partial-month refunds.
We do not provide refunds for months in which you did not use your service. It is irrelevant to us whether an account was used or not used, as we incur expenses related to the account either way. Refunds are based entirely on the date that the account is properly cancelled (see the above section on cancelling your account).
Refunds are processed within 30 days of account cancellation.
After processing a credit card or debit card refund, it could take an additional 5 business days or longer for the refund to be reflected on your statement, depending on your credit card company or bank.
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What is your chargeback (dispute) policy?
When a customer contacts his credit card company or bank to dispute a charge and/or to have the charge reversed, this is called a chargeback claim or credit card dispute. This can be a very valuable tool. However, chargebacks are often misused. Chargebacks are NOT meant to be used as a substitute for simply contacting the company that billed you to resolve any questions or issues you might have.
Unwarranted chargebacks result in substantial expenses, which has a negative impact on our customers. Therefore, we have implemented the following Chargeback Policy:
For each frivolous chargeback initiated by a customer, the customer will be charged a $25 fee so that we may recover our expenses. A frivolous chargeback is one in which the customer's credit card company or bank decides in our favor.
Keep in mind that if you are courteous enough to contact us whenever you have a billing question, a chargeback should never be necessary.
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Do you charge for technical support?
No, we do not charge for technical support. We will gladly provide support for issues related to our Internet service, at no charge. Unfortunately, we cannot fix problems that you might be having with your computer hardware or software. Such issues should be addressed by the company who sold you the hardware or software, or by a professional repair service.
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Do you provide toll-free telephone support?
Yes, we provide both toll-free telephone support and support by email.
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What are your support hours?
We provide technical support during buiness hours - Monday through Friday 9:00 a.m. to 6:00 p.m. Eastern Time.
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I'M READY TO SIGN UP!
To get started, check your location to see if TDISP.com Internet access is available near you. Use the search box at the top, left portion of this page. If you have already verified that we provide access in your area, please click here to sign up for your new account.
